SHIPPING

Welcome to Maytein, and thank you for shopping with us! To ensure a smooth and transparent shopping experience, please read through our shipping policy.

Order Processing

  • Orders are processed within 2-3 business days from the date of purchase.
  • Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Times

  • Due to high demand, orders may take 2-4 weeks to arrive. We appreciate your patience and understanding.
  • Please note that shipping times may vary depending on your location and external factors beyond our control.

Shipping Rates

  • We offer free standard shipping on all orders over $50.
  • For orders under $50, a flat shipping rate of $5.99 will be applied at checkout.

International Shipping

  • We currently ship to select international locations. Shipping rates and times will be calculated at checkout based on your location.
  • Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your order through our website or directly with the shipping carrier.

Delays and Issues

  • While we strive to ensure timely delivery, there may be occasional delays due to high demand, holidays, or unforeseen circumstances.
  • If your order is delayed beyond the estimated delivery time, please contact us at info@maytein.com, and we will do our best to assist you.

Incorrect or Incomplete Address

  • Please ensure that your shipping address is complete and accurate when placing your order.
  • Maytein is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at info@maytein.com.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

Contact Us

  • If you have any questions or concerns about your order or our shipping policy, please don't hesitate to reach out to us at info@maytein.com. We are here to help!

Thank you for choosing Maytein. We appreciate your business and are committed to providing you with the best possible shopping experience.

Happy gaming and puzzling!