FAQs
1. What is Maytein?
Maytein is an online store specializing in board games, puzzles, and their accessories. We offer a wide range of products to cater to all interests and ages.
2. What types of board games do you offer?
We offer a variety of board games, including family games, strategy games, party games, cooperative games, two-player games, children's games, card games, and thematic games.
3. What kinds of puzzles can I find at Maytein?
Our puzzle collection includes jigsaw puzzles (500 pieces, 1000 pieces, 2000+ pieces), 3D puzzles, wooden puzzles, and educational puzzles.
4. Do you sell educational games?
Yes, we offer a range of educational games, including STEM games, language learning games, math games, and science games.
5. What accessories do you offer?
We provide a variety of accessories, such as game organizers, puzzle mats, card sleeves, and dice sets.
6. How long will it take to receive my order?
Due to high demand, orders may take 2-4 weeks to arrive. We appreciate your patience.
7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your order through our website or directly with the shipping carrier.
8. Do you offer international shipping?
Yes, we ship to select international locations. Shipping rates and times will be calculated at checkout based on your location.
9. What are the shipping costs?
We offer free standard shipping on all orders over $50. For orders under $50, a flat shipping rate of $5.99 will be applied at checkout.
10. Can I change or cancel my order?
If you need to change or cancel your order, please contact us at info@maytein.com as soon as possible. We will do our best to accommodate your request.
11. What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us immediately at info@maytein.com. We will work with the shipping carrier to resolve the issue.
12. How can I contact customer service?
You can reach our customer service team by emailing us at info@maytein.com. We strive to respond to all inquiries within 24 hours.
13. What are your business hours?
Our business hours are every day from 10:00 AM to 7:00 PM.
14. Do you have a physical store?
No, Maytein is an online-only store. We do not have a physical retail location.
15. How can I stay updated on new products and promotions?
Follow us on Instagram at mayteinofficial for the latest updates, promotions, and more.
16. Do you offer gift cards?
Yes, we offer gift cards. You can purchase them directly from our website.
17. Can I return or exchange an item?
For information on returns and exchanges, please refer to our Return Policy page on our website.
18. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.
19. How can I leave a review for a product?
You can leave a review on the product page by logging into your account and submitting your feedback.
20. Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. Please contact us at info@maytein.com for more details.
If you have any other questions, feel free to contact us at info@maytein.com. We are here to help!